The following 4 steps outline our methodology:
Step 1: Uncover the issues
A business process review should always start with understanding the current state of your business through the identification and documentation of the key processes within your business. Mapping both the internal flow of information and the customer engagement process as well as measuring the time and cost of each step will highlight those areas that are causing pain both internally and externally.
Step 2: Create new processes that provide leverage and scale while supporting your new operating model or system
The next step is focused on redesigning your processes to be efficient, streamlined and ready to support the delivery of your strategy. Throughout this step we will also uncover future systems requirements, understanding of future resourcing needs, roles and responsibilities and ensuring your processes deliver exceptional customer service with strong internal KPI’s.
Step 3: Identify the blueprint required to embed the new processes within your business.
The third step is to create an action plan. The action plan will not only identify the documents required to realign your business but also any organisational, system and people changes.
Step 4: Implementing your new blueprint
The final step in the process is implementation. Working with your business we ensure resourcing is available to make the changes required as per the action plan. It is at this stage that process changes can be filtered down into new/altered tasks. We engage the organisation through designing a change management plan that ensures all stakeholders are engaged, trained and communicated with and ready for the new process.